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Analyzing Response Times and Time Spent on Calls

Recently several people have inquired about analyzing the amount of time their officers spend on calls. I’m personally not aware of any established standards for response times, but having this data, or at least being able to get it quickly,

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Your 6 Point Post-Conference Checklist

So you’re back from the 2015 MACA conference. No doubt you learned some valuable skills, had fun, and returned to work refreshed and inspired… that little nerd spark deep inside rekindled by a presentation you saw or an idea that

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Overdose Data

I thought that this would be an interesting topic to write about as it lines up nicely with next month's meeting presentation by HIDTA on Fentanyl-laced heroin. In recent months there has been a lot of interest surrounding the quickly

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Breathing New Life Into Your Analysis

Stuck in a rut? So many of the tasks we perform are done on a daily or other routine basis that it's easy to find yourself doing the same thing day in and day out. And while that might get

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Batch Files, Task Scheduler, and Automation, Oh My!

Happy Friday to everyone! It was wonderful to see such a great turnout to the Watertown meeting this month. A huge thank you to Lloyd Burke for what I thought was an outstanding presentation. How outstanding was it? I went

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